Ion systems may use different wall-mounted controls depending on your home's specific setup. Identifying your device helps ensure that you get the most accurate support within the SmartHome ecosystem.
Which thermostat or system control do I have?
Take a look at the mapping table below to line up your product with the correct model number and equipment name:
Equipment Name | Model Number | Product Picture |
Ion™ Black System Control
| SYST0201CW
|  |
Ion™ Gray Smart Thermostat
| TSTATIIEWF-01
|  |
Ion™ Black System Control
| SYST0101CW
|  |
Not sure which device you have?
If your thermostat or system control doesn't match any of the options above, your system may use a non-connected control or a control that isn't compatible with the SmartHome app. In that case, your local Ion expert can help confirm your setup. You can also contact Ion Support below for assistance.
Still need help?
If these steps don’t resolve your issue, contact our support team: